Current

Intermediate

Emergency Dispatch and 911 Operations

Coursera · National Emergency Number Association · Updated March 2026

Platform rating

4.6/5

Champ rating

8.5/10

Duration

4 weeks, 5 hours/week

Classes

28

Build the foundation for a rewarding career in public safety through this rigorous course. Emergency dispatch training covering call-taking protocols, CAD systems, priority dispatch, radio communications, and stress management for 911 telecommunicators. Includes realistic scenario training, protocol drills, and certification preparation designed by active-duty professionals.

What you'll get

Process emergency calls using standardized protocols

Operate computer-aided dispatch (CAD) systems effectively

Manage stress and maintain composure during crisis calls

Administer emergency medications and IV therapy per standing medical protocols

Manage airway emergencies using BVM, supraglottic airways, and intubation

Triage multiple patients using START and JumpSTART systems

Course Curriculum

6 chapters

Fit

Best for

Firefighters

EMTs

Security Professionals

First Responders

Not ideal for

Learners seeking only entry-level overviews

Prerequisites & pricing

Prerequisites

No prior emergency services experience required. Physical fitness and the ability to work under pressure are recommended.

Pricing

$49/month

Certification

Certificate

Emergency Dispatch

911

CAD

Radio Communications

Crisis Management

Trauma Care

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